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AI virtual receptionist and business phone service

Every call answered. On the first ring.

An AI receptionist that greets your callers, works out what they need, books it, routes it or takes the message. It runs on an enterprise phone system we build to your spec and manage for you.

Book a discovery call See it at work

Keep your existing numbers 99.99% uptime guarantee 3CX platform, Yealink phones

Inbound call · main line Tue 7:42 PM · office closed

AI receptionistThanks for calling Lakeside Family Dental. I'm the office's AI assistant. How can I help?

CallerHi, I chipped a tooth at dinner. Can I get in tomorrow?

AI receptionistSorry to hear that. Are you in pain right now, or is it just the chip?

CallerNo real pain. It's just sharp.

AI receptionistDr. Patel has an opening at 8:40 tomorrow morning. Want me to hold it under this number?

Recognised returning patient by caller ID

Booked 8:40 AM, texted confirmation

Note left for the front desk before opening

Example call. The practice shown is illustrative.

The AI receptionist

It doesn't read a menu. It handles the call.

Callers talk normally and the agent acts on what they say. It works inside your phone system, so it can do what a person at the front desk does.

Answers in your name

Your greeting, your hours, your services, your tone. It tells callers it is an AI assistant.

Knows who is calling

Matches the caller to your contacts or customer records and picks up where the last call left off.

Books and reschedules

Checks the calendar, offers real openings and confirms by text.

Routes to the right person

Transfers with a short summary so nobody has to ask the caller to repeat themselves.

Takes a proper message

Name, number, reason and urgency, sent to email, text or Teams within seconds.

Hands off to a human

When a caller asks for a person or the call is urgent, it rings your team or your on-call number.

Front desk · business hours

Virtual receptionist

Takes every inbound call first, or only the ones your staff can't get to. Your team stops being interrupted for directions, hours and "is my order ready".

After hours · overflow · holidays

Answering agent

Replaces voicemail and the answering service. Sorts routine from urgent, books what can wait and pages on-call for what can't.

The phone system

Enterprise phone system, built to your spec.

You tell us how calls should flow. We build it on 3CX, put Yealink phones on the desks and keep it running.

Configured to spec

Extensions, ring groups, call queues, business hours, holiday schedules and call recording, written down as a build sheet you approve before go-live.

3CX platform

Desk phones, desktop and mobile apps on one extension. Call queues, reporting, video meetings and business texting on your main number.

Yealink phones, ready out of the box

Desk, cordless and conference-room models arrive provisioned. Plug one in and it registers with the right extension and buttons.

Your numbers come with you

We port your existing local and toll-free numbers and schedule the cutover around your business day.

Changes without a ticket queue

New hire, new holiday greeting, different ring order: tell us and it is done, usually the same day.

BUILD SHEETexample · 14 users

Main number: ported from current carrier, plus 3 direct lines
Hours: Mon–Fri 08:00–17:30, Sat 09:00–13:00
Open: AI receptionist answers, then Front Desk ring group (20 s)
Closed: answering agent; urgent calls page on-call mobile
Ring groups: Front Desk (3), Service (5), Billing (2)
Queue: Service: longest-idle, 4 min max wait, callback offer
Phones: 11 Yealink desk, 2 cordless, 1 conference
Apps: desktop and mobile for all 14 users
Recording: Service queue only, with announcement
911: registered address per site and per remote user

You sign off on this before anything goes live.

99.99%

uptime guarantee · under 53 minutes a year

If the phones are down, you're closed. We guarantee they won't be.

The guarantee is written into your service agreement, with service credits if we miss it.

Hosted in the cloud, so a power or internet outage at your office doesn't take your number offline.
If your office drops, calls keep ringing on mobile apps and the AI receptionist keeps answering.
Monitored around the clock by the same team that manages your IT.

At work

What it looks like on a real Tuesday.

Four typical setups. Yours will be built around how your own calls flow.

Dental and medical offices

The front desk stops choosing between the phone and the patient in front of them.

The receptionist books cleanings, confirms and reschedules appointments and answers insurance and directions questions. A caller in pain is put through to the clinical line.

Open: AI first, staff second · Closed: emergencies to on-call

HVAC, plumbing and electrical

The 2 AM no-heat call gets a dispatcher. The filter question waits until morning.

The answering agent asks what is wrong, captures the address and decides whether it is an emergency. Emergencies page the on-call tech with the details. Everything else is booked for the next open slot.

After hours: triage · Urgent: page on-call · Routine: book

Law firms

New-client calls are captured even when everyone is in court.

The receptionist takes the matter type, the other party's name for conflict checks and the best time to call back, then sends the intake to the right practice group. Existing clients go to their attorney or paralegal.

Intake by practice area · Existing clients: direct transfer

Property management

One number for every building, and the call lands with the right manager.

Tenants say their address and the agent logs the maintenance request against the right property. A burst pipe goes to emergency maintenance. Leasing questions get answers and a showing time.

Route by property · Maintenance triage · Leasing: book showings

Getting started

From first call to go-live.

Spec call
We map who calls you, why, and what should happen at each hour of the day.
Build sheet
You get the full design in writing, including what the AI receptionist will and won't do.
Build and port
We configure the system, ship provisioned phones and schedule your number port.
Go-live and tuning
We are on hand for cutover, then review real calls with you and adjust.